The Freshdesk platform will be retired effective March 31, 2027.
All existing ticket workloads MUST be migrated out of Freshdesk or decommissioned by that date.
If you need assistance migrating to the new standard ticketing platform ServiceNow CSM/ITSM please submit a ServiceNow Enhancement Request.
You are highly encouraged to submit the enhancement request as soon as possible as it may take some time to get your request fit into the current ServiceNow deployment schedule.
Freshdesk Retirement Notice - Action Required Print
Modified on: Wed, 29 Jul, 2026 at 10:39 AM
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